Contact Us

At Ezidcode Pay, we prioritize the seamless operation of your payment gateway and PPOB infrastructure. Whether you need technical assistance with API integration, have questions about merchant settlements, or require compliance verification, our dedicated support team is here to ensure your business runs without interruption. Please review our official channels or submit a direct inquiry below.

Support Scope & Service Level Agreement (SLA)

To ensure swift and accurate resolutions, please review our support guidelines before submitting your inquiry. We provide comprehensive assistance across multiple technical and operational tiers:

• Technical API Integration: Guidance on RESTful API implementation, webhook listener configurations, signature hash validation (SHA-256), and troubleshooting for WordPress or custom PHP plugins.
• Transaction & Settlement: Inquiries regarding fiat and cryptocurrency routing, transaction status checks, ledger balance discrepancies, and automated withdrawal schedules.
• Merchant Compliance (KYC): Support for account verification processes, business document submission, and updates on prohibited business policies and security standards.
• Operational Hours & Response Time: Our standard compliance and technical desk operates Monday through Friday, 09:00 AM to 17:00 PM (WITA - Central Indonesia Time). Standard tickets are answered within 24 business hours. Core gateway infrastructure and transaction routing are monitored 24/7 by our automated network systems.